Privacy Notice

RESPONSIBILITY FOR THE PROCESSING OF PERSONAL INFORMATION

This is the Privacy Policy of GWN Ltd., located at the Betsson Experience Centre, Ta’ Xbiex Seafront, XBX 1027, Malta, GWN Ltd. (hereinafter: ” Betsson “, “We” or “us”).


GWN Limited (“GWN”) is a provider of internet gambling services (“Services”) in the regulated iGaming market managed by iGaming Ontario (“iGO”) as defined in the Operator Agreement between GWN and iGO (“OA”). In the course of providing the services Betsson collects, uses, and discloses personal information on behalf of and as an agent for iGO, in accordance with Applicable Law governing the collection, use, disclosure, and retention of personal information including the Personal Information Protection and Electronic Documents Act (“PIPEDA”), the Freedom of Information and Protection of Privacy Act (“FIPPA”), other applicable Privacy Laws (“Privacy Laws”), and regulations issued under the authority of Ontario Regulation 722/21 by the Alcohol and Gaming Commission of Ontario, and by iGO as permitted by the OA.


In particular, GWN collects and processes personal information necessary to provide the Services through Our website and mobile application under the Betsafe brand. In using the Services, You understand that Your personal information will be processed in accordance with this Privacy Policy. This Privacy Policy does not apply to any websites over which GWN has no control.


’GWN’s Services are not intended for minors and We do not knowingly collect personal information relating to Minors (individuals below 19 years of age). In the event that We become aware that a Minor has provided GWN any information, We may discard such information unless it is required to comply with any legal or statutory obligation binding upon Us. If You have reason to believe that a Minor has provided Us with personal information, please contact Us at the details set out in Section 2 below.


Betsson places great importance on privacy and the protection of personal information. This Privacy Policy describes how We handle personal information and the rights that You have. This Privacy Policy also applies to the other Betsson Group entities, which act as data processors for GWN Ltd. GWN is part of the Betsson Group of companies. This Privacy Policy applies to any entity within the Betsson Group that performs services on behalf of GWN.


CONTACT US


For questions or comments regarding this Privacy Policy or the processing of Your personal information by GWN, You may contact Our Privacy Officer via e-mail at [email protected] or by post at Betsson, ‘Attn: Privacy Officer, Betsson Experience Centre, Ta’ Xbiex Seafront, XBX 1027, Malta’.


You have the right to make a complaint by first contacting the Customer Services department by email at [email protected]. If your complaint is not resolved to your satisfaction you may request secondary review by sending an email to [email protected]. All complaints will be processed in a timely, fair and transparent manner. For more information on Our complaints process, please see section 28 of the Terms and Conditions.


PERSONAL INFORMATION PROCESSED


Personal information means information that can identify an individual, including any information that consitutes personal information within the meaning of Privacy Laws.


We receive the personal information either when You register with Us, when You provide data, or any other time You communicate with Us. We also collect and analyse data regarding Your gaming behaviour in order to ensure compliance with the terms and conditions, monitor the integrity of wagering activity, and to meet Our responsible gaming, anti-money laundering, and other legal obligations. We also receive data from third parties, such as providers of know Your customer services, that help Us to comply with Our legal obligations.


We also collect certain information about Our customers and visitors to Our website using cookies and other tracking technologies. For further information about cookies, which cookies We use, why We use cookies, and how You can control which cookies are used, please read Our Cookie Policy. Below is an overview of the categories of personal information We process and examples thereof :


Identifying data and contact details:

  • Legal name, middle name and surname
  • Date of birth
  • Gender
  • Address (house/apartment number, city, province/state, country, postal/zip code)
  • Contact details (telephone number, e-mail address)
  • A code that is uniquely linked to You as a player

Account details:

  • User name
  • Password
  • Location and related geolocation information
  • Language preferences

Payment details:

  • Name, address and account number
  • Payment type (debit card, credit card, e-wallet, etc.)
  • Information relating to a transaction e.g, currency, location, value, IP

Information relating to playing behaviour and (placed) bets:

  • Games in which You participate including gaming activity and outcomes
  • Time of play and duration
  • Play frequency
  • The indicated limits of playing behaviour (maximum duration, deposits, credit) and adjustments thereof
  • Exceeding Your game limits
  • Total monies wagered / won / lost for session and/or period of time
  • The date and time of past and current bets, and the date and time at which past bets were settled, and information about current bets
  • Account balance at start and end of session
  • Games in which You participate including gaming activity and outcomes
  • Deposit and withdrawal history
  • Bonuses
  • Possible suspensions from play
  • Your login history

Information We are required to collect by virtue of Our obligations stemming from anti-money laundering obligations:

  • Internal and external signs of problematic or addictive behaviour, which may include health data subject to legal limitations
  • If applicable: data on a personal interview with a player, its conclusions and applied intervention measures
  • Limits (deposit / loss / session / wagering limits);
  • Time-out periods;
  • Self-exclusion periods

Information relating to criminal offences:

  • If applicable, data on criminal behaviour, such as data on an incident where fraud is suspected

Information on Your use of Our website, applications and online user environment:

  • Activities on Our website and in online user environment
  • IP address
  • Operating system
  • Unique identifiers, such as the Android Advertising ID or ID For Advertisers
  • Information collected by cookies (see also Our Cookie Policy)
  • Data You actively provide or fill in forms
  • Data about the device You use to use Our website or online user environment

Correspondence, call recordings and chat recordings

  • Voice call recordings
  • Online chat records
  • Correspondence by mail and email with Our customer service
  • Complaints